Scope of Shopping Center Management Service
- Follow-up of service and supplier contracts, control of new contracts
- Providing coordination between Landlord’s Legal Advisers and service and supplier companies in new contracts and contract renewals
- Checking eligibility of service and supplier companies and reporting this to the Landlord
- Invoicing items like rents, turnover rents, common expenses, marketing etc. and transferring them to account department
- Control of bank account activities and recording them
- Providing inspection of turnover notifications, evaluation of accuracy of inspections
- Daily follow-up of collection of rents and all other items, and ensuring that the collections are received
- Providing daily, weekly, monthly and annual collection reports to the Landlord
- Follow-up of warning and execution processes with the Landlord’s legal adviser, providing required documents and information
- Follow-up of budget
- Preparation of annual income-expense and cash flow tables specific to the project
- Follow-up of insurances the stores have to take out
- Providing information to the insurance companies for the Landlord real estate property insurance and follow-up of the process
- Determination of the deviations from insurance rules and notification of them
- Making initial evaluation of damage into loss notice and regulatory explanations of the Landlord, and preparation of damage notice
- To participate in the intervention of the experts and provide important data to the insurance firm to calculate the damage and to finalize the process, when needed, for liquidation of the damage with the insurance company
- Being accessible and the first contact point for the tenants and service providers
- Making the list of tenant/contact person specific to the project, being in contact regularly with the tenants, especially with the anchor tenants
- Preparation of records of tenants, making communication with them
- Getting together with the tenants regularly
- Providing operational functioning in store fit-out processes of new leases
- Making monthly, periodical and annual reports of turnover analysis of tenants
- Composing annual marketing activity plan
- Planning of marketing communication strategy
- Constructing the brand identity of the project and positioning it in the market
- Preparation of crisis management plans with image and perception management studies
- Carrying out activities and social media management and setting up budgets of these.
- Coordination, planning and management of creative and all other advertisement businesses
- Composing required spaces for short term leases within the project
- Making short term leases for getting income by developing projects with activity agents
- Being in contact with companies for long term stand leasing
- Preparation of monthly and annual reports that include all financial and operational information
- Providing details of income-expense, cash flow, budget, turnover, collection, number of visitors, marketing, operation, insurance, leasing, legal and contractual status in the reports
- Preparation of extra report formats as per request of the Landlord
- Organising meetings with the Landlord, preparation of agenda, distribution of minutes of meetings
- Conducting turnover and performance analysis in the basis of sector
- Conducting analysis of other projects in the coverage zone of the project, close follow-up of them, updating and reporting information with regular evaluations.
- Being in contact with all related departments (leasing, marketing etc.) to compose required action plans as a result of these assessments
- Making secret shopper and survey studies with the approval of the Landlord and reporting the results
Scope of Shopping Center Facility Management Service
- Composing and follow-up of annual unit based maintenance and inspection plans
- Preparation of maintenance control lists in the scope of composed plans.
- Determination of maintenance to be performed by the technical team and ensuring the operational functioning
- Conducting and finalizing tender processes for maintenance contracts that require a supplier company, and management of contract processes
- Operational and administrative control of maintenance companies for performing their contractual liabilities.
- Composing technical team and shifting plan, control of daily and monthly scoring
- Ensuring that necessary measures are taken in case of technical deficiency about fire consultancy
- Preparation and follow-up of annual operation and investment budget in coordination with the finance department
- Optimization of functioning hours, and recording and documentation of electricity consumption
- Making comparative assessments in order to decrease energy consumption
- Performing bulk energy purchasing processes, completion of tender and contract processes
- Recording and documentation of water and natural gas consumption
- Follow-up of terms of security contract and performing field inspections
- Revision of safety shift plans according to project requirement under necessary conditions
- Audit of personnel in respect of their compliance to facility regulations and contract terms
- Control of scoring of safety and cleaning personnel
- Control of equipment, consumables, and budget and planning
- Establishing all necessary practices with subcontractor companies
- Follow-up and coordination of waste collection
- Regular follow-up of care, repairment, cleaning, polishing etc. of frontage, windows and floor
- Follow-up of tender and budget in case of change and contract renewal of service company
- Ensuring contact with regional, district and provincial administrative chiefs
- Follow-up of contract terms of company concerning with landscape
- Follow-up of eligibility of landscape services personnel
- Control of porter documents of catering company personnel
- Control of management of landscape equipment, fixtures and consumables
- Control and execution of monthly and annual disinfection and purchase of new landscape elements
